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They then automatically closed my accounts, which I had for over 7 years with a perfect payment record, and said there was nothing they could do because the terms and conditions made the rules - even though I had months of documented calls reporting this issue with the app and working with representatives to correct it so that their software would stop reverting to my old account and overwriting my new account.Īfter an hour on the phone being transferred to the wrong department multiple times, I was told there was nothing that they could do because the terms and conditions set the rules and it didn’t matter that it was an issue with the CapitalOne app. I was reassured every month that they logged the error and that I would not be penalized while we continued to resolve it as I always corrected it manually and made my payments in time. I reported a technical issue with this application every month for 4 months where they were taking auto-payments from the wrong (outdated) account despite my updating the account every month and calling to speak with a representative, report the error, and try to fix it again. Remember when it comes down to $$$ anything really matters! don’t wait for weeks or even complete months to improve it. so keep an eye on these issues/suggestions think about this! Be the best bank app ever. Capital One hasn’t been very successful with these updates.

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invest on your product/app/services to get it fixed at its fullest UI customer service, tools, options plus content. Just revamp this app use your skills think big.

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I mean why not have developers/engineers take a look at the benefits and the full potential of this app. I’m pretty sure that we need that on direct deposit account holders too! I can tell that CO credit cards works way more informative, but other bank service apps has the ability to see notifications for debit card spending already. You can only get texts which helps too, but if you can have texts+notifications all that working at the same time that could be better.

So all information regarding your debit card is important too. that would be super helpful to see your spending of any amount of money. Need huge improvements on the app for notifications etc.įor example: I would love to see notifications for my debit card on the app.

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To read about the Terms of your download, check out the End User License Agreement. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Actual experiences may differ from those depicted. Features may not be available to all customers. CreditWise monitoring and alerts may not be available if the information you enter at enrollment does not match the information in your file at one or more consumer reporting agencies or you do not have a file at one or more consumer reporting agencies. Push, email, and SMS alerts and notifications, including purchase notifications, must be enabled to be received. Capital One customers are responsible for regularly checking their account statements. Check with your Internet service provider for details of specific fees and charges. Internet access is needed to use the mobile app. Get answers from Eno, your Capital One assistantĭownload the app for better banking with Capital One. Instantly lock your credit or debit card from anywhere See everything that happens on your card with detailed transactions Stay informed when you enable alerts and purchase notifications With the Capital One Mobile app, you can. Send and receive money with friends and family using Zelle® Activate a credit or debit card when you need it Check in on your credit with CreditWise Whether you’re out in the world or feeling right at home, you can manage your money with ease: What’s on the Capital One Mobile app? All of your accounts, and so much more.